Terms of Purchase – Jonesroadbeouty

These Terms of Purchase (“Terms”) govern your purchase of clean beauty products (including but not limited to gentle cleansers, hydrating serums, fragrance-free moisturizers, vegan makeup, and targeted skincare treatments) from Jonesroadbeouty (the “Website”). By placing an order on the Website, you agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy (all available on the Website). Please read these Terms carefully before completing your purchase.

1. Order Acceptance & Formation

Order Submission: When you add clean beauty products to your cart, enter shipping details, and submit payment, you submit a binding offer to purchase the selected items at the listed price. This offer is subject to our acceptance.
Order Confirmation: Immediately after submission, you’ll receive an “Order Acknowledgment” email confirming we’ve received your order. This does not constitute acceptance—your order is only accepted once we send a “Shipping Confirmation” email (with a tracking number). At this point, a legally binding contract between you and Jonesroadbeouty is formed.
Order Rejection: We reserve the right to reject or cancel orders at our discretion, without liability, for reasons including:
Incorrect pricing or product details (e.g., website errors, typographical mistakes in serum ingredient lists or lipstick shade names).
Insufficient inventory (e.g., a limited-edition vitamin C serum selling out unexpectedly, or a fragrance-free moisturizer being out of stock due to high demand).
Suspected fraudulent activity (e.g., unauthorized payment methods, duplicate orders with suspicious shipping addresses for high-value products like anti-aging sets).
Inability to verify your shipping or payment information (e.g., mismatched billing and shipping addresses, declined payments due to insufficient funds).

If your order is rejected, we’ll notify you via email within 2 business days and issue a full refund for any payments already processed (per Section 6 below).

2. Product Information & Pricing

Accuracy of Details: We strive to provide accurate descriptions, images, and specifications for all clean beauty products (e.g., ingredient lists for sensitive-skin cleansers, usage instructions for retinol alternative serums, shade swatches for cream blushes). However, minor discrepancies may occur—for example, slight color variations in product images due to screen display differences, or subtle texture changes in natural-ingredient moisturizers (due to batch variations). If you receive a product that differs materially from its listed description (e.g., a “fragrance-free” serum that contains synthetic scent, or a “vegan” lipstick with animal-derived ingredients), contact [email protected]—we’ll resolve it with a replacement, full refund, or discount on a future purchase.
Pricing: All product prices on the Website are displayed in United States Dollars (USD) and include applicable U.S. state or local sales taxes (where required by law). Prices are subject to change without notice, but we will charge the price listed at the time you submit your order (provided the order is accepted). If a pricing error is discovered after your order is accepted, we’ll notify you immediately and offer the choice to either cancel the order for a full refund or proceed with the purchase at the correct price.
Promotions & Discounts: Any promotional offers, coupon codes, or limited-time discounts (e.g., “20% off all serums,” “free travel-sized toner with $50 purchase”) must be applied at checkout to be valid. Promotions are limited to one per order (unless stated otherwise) and may have eligibility restrictions—for example, excluding final sale items or personalized routine boxes. We reserve the right to modify, extend, or terminate promotions at any time without notice—even if the promotion is still displayed on the Website.

3. Payment Terms

Accepted Payment Methods: We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Jonesroadbeouty gift cards (where applicable). All payment methods must be issued in USD and authorized for international transactions (if you are purchasing from outside the U.S.).
Payment Authorization: By submitting your payment details, you authorize Jonesroadbeouty (or our third-party payment processors, such as Stripe or PayPal) to charge the full order amount (including product prices and any applicable taxes) to your selected payment method. We may pre-authorize your payment method to verify funds availability before processing your order—this pre-authorization will be released within 3-5 business days if your order is rejected or canceled.
Payment Security: All payment transactions are processed through PCI DSS-compliant platforms to ensure the security of your financial information. Jonesroadbeouty does not store full credit card details or sensitive payment data—see our Privacy Policy for more information on how we protect your payment-related information.
Payment Issues: If your payment is declined, we’ll notify you via email and provide instructions to resolve the issue (e.g., updating your card expiration date, using an alternative payment method, contacting your bank to lift a hold). You must resolve the payment issue within 48 hours of notification; otherwise, your order may be canceled, and you may need to re-submit the order if the product is still in stock.

4. Shipping & Delivery

Order Processing Time: We will process your order within 1-3 business days of receiving your authorized payment (excluding weekends and U.S. public holidays). Processing includes verifying inventory, inspecting products for defects (e.g., ensuring serum pumps work, moisturizer jars are sealed, makeup tubes are unbroken), and packaging items securely (e.g., wrapping glass bottles in bubble wrap, sealing liquid products with leak-proof tape) to prevent damage during transit.
Delivery Timeline: Once your order is shipped, you can expect delivery within 6-12 days from the date of the Shipping Confirmation. Delivery times may be extended by factors outside our control, such as customs delays (for international orders), carrier disruptions due to weather, or high shipping volumes during holiday seasons—we will notify you via email if we anticipate a significant delay (e.g., a 3+ day extension beyond the estimated timeline).
Global Free Shipping: Jonesroadbeouty offers free shipping on all orders worldwide—no minimum order value is required, and no additional shipping fees will be charged at checkout or after order placement. This includes both domestic (U.S.) and international orders, with no exceptions (e.g., even for small orders like a single lip balm or large orders like a 10-piece skincare bundle).
Delivery Responsibility: We will provide a tracking number via the Shipping Confirmation email, which you can use to monitor your package’s progress on the carrier’s website (e.g., USPS, UPS, DHL). Risk of loss or damage to the products passes to you upon delivery (i.e., when the carrier confirms the package is “Delivered” or left at your designated shipping address). If you have not received your package within 15 days of the Shipping Confirmation, please contact us at [email protected] (see our Shipping Policy for details on resolving missing packages).
Customs & Duties (International Orders): For international orders, you may be responsible for local customs duties, taxes, or import fees imposed by your country’s authorities. These charges are not included in your order total and must be paid directly to the customs office or carrier upon delivery. Jonesroadbeouty is not liable for delays, additional costs, or order rejection due to non-payment of customs fees—we recommend checking your country’s customs regulations for clean beauty products before placing an international order.

5. Returns

Return Eligibility: You may return any unused, unopened, or lightly used clean beauty product for a refund or exchange within 60 days of the delivery date, provided the product(s) meet the following conditions:
Unopened/unused products: Must be in original packaging with all tags, manuals, and accessories (e.g., unbroken pump tops on serums, unswiveled lipstick tubes, sealed toner bottles) intact.
Lightly used products: Eligible only if you tested it briefly (e.g., wore a face oil around the house, used a cleanser 2-3 times) and it shows no signs of wear (no product residue on packaging, no scratches on bottles, no missing labels). Used products that have been fully integrated into your routine (e.g., a serum used for 2 weeks) are not eligible for return, unless they have a manufacturing defect.
Exceptions: The following products are non-returnable unless they arrive defective or damaged:
Final sale items (clearly marked “Final Sale” on the product page, e.g., discounted makeup sets, discontinued skincare products).
Personalized or custom products (e.g., monogrammed lip balm tubes, tailored skincare routine boxes curated to your skin type).
Hygiene-sensitive items (e.g., face masks, makeup brushes, mascaras)—for health and safety reasons, these cannot be returned once opened.
Return Process: To initiate a return, email our customer service team at [email protected] with your order number, the product(s) you wish to return, and a brief reason for the return. We will provide you with a prepaid return shipping label (for all orders, domestic and international) and step-by-step instructions. You must ship the product(s) back to us within 14 days of receiving the return label—failure to do so may result in your return request being denied.
Return Inspection: Once we receive and inspect the returned product(s) (usually 3-5 business days after delivery to our warehouse), we’ll confirm eligibility. If the product does not meet the return conditions (e.g., it’s heavily used, packaging is missing), we’ll notify you via email and offer the option to have the product shipped back to you at your expense or donated on your behalf (no refund will be issued).

6. Refunds

Refund Eligibility: Refunds will be issued only for products that meet the return eligibility criteria outlined in Section 5, or for orders that are canceled by Jonesroadbeouty (e.g., due to inventory shortages, pricing errors, or fraudulent activity).
Refund Processing Time: Once we receive and inspect your returned product(s) (or confirm order cancellation), we will initiate your refund within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method:
Credit/debit cards: 5-7 additional business days (processing times vary by bank—some may post the refund sooner, while others take the full window).
PayPal: 2-3 additional business days (funds usually appear in your PayPal balance within this period).
Gift cards: 1-2 additional business days (refunds are credited to the original gift card or a new one if the original is lost—we’ll send the new gift card code via email).
Refund Amount: You will receive a full refund of the product price (in USD), excluding any customs duties or taxes you paid (these are non-refundable by Jonesroadbeouty and must be claimed directly from your local customs office). If you used a coupon code or promotional discount for your purchase, the refund will reflect the discounted amount you paid (not the original retail price). We do not refund shipping costs (though global free shipping means no shipping fees are charged to begin with).

7. Cancellations

Order Cancellations by You: You may cancel your order only if we have not yet shipped it (i.e., before you receive the Shipping Confirmation). To cancel, email us at [email protected] with your order number and a clear request to cancel. If your cancellation is approved, we will issue a full refund within 5-10 business days. Once your order has shipped, you cannot cancel it—you must follow our return process (outlined in Section 5) to request a refund once you receive the package.
Order Cancellations by Jonesroadbeouty: We may cancel your order at any time (before or after shipping) if:
The product is discontinued or unavailable due to unforeseen inventory issues (e.g., a manufacturer shortage of a key natural ingredient in a serum).
We discover a material error in the product description or pricing after accepting the order.
We suspect fraudulent activity or a violation of these Terms (e.g., using a stolen credit card to purchase high-value gear like a premium skincare set).

If we cancel your order after shipping, we will arrange for the product to be returned to us at our expense and issue a full refund within 5-10 business days of receiving the returned product.

8. Limitation of Liability

Product Warranty: All Jonesroadbeouty clean beauty products come with a 30-day quality warranty from the date of delivery, covering defects in materials or workmanship (e.g., broken serum pumps, leaking moisturizer bottles, cracked lipstick tubes). This warranty does not cover:
Normal wear and tear (e.g., fading of lipstick color after repeated use, minor separation of natural-ingredient toners).
Damage from improper use or storage (e.g., leaving a vitamin C serum in direct sunlight, using a facial cleanser as a body wash).
Skin reactions due to individual sensitivity (unless the product contains an undeclared irritant, in which case it’s covered under our return policy).
Limitation of Damages: To the maximum extent permitted by law, Jonesroadbeouty shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your purchase or use of our products, including but not limited to:
Damages from skin irritation or allergic reactions (unless caused by a product defect or mislabeling).
Damages from delayed delivery or missing packages (beyond the full refund or reshipment of the order).
Damages from lost profits or business opportunities (e.g., a beauty salon missing sales due to a delayed order of skincare products).

Our total liability to you for any claim related to your order shall not exceed the total amount you paid for the product(s) in question. This limitation applies regardless of whether the claim is based on contract, tort, negligence, strict liability, or any other legal theory.

9. Changes to These Terms

Jonesroadbeouty reserves the right to modify these Terms at any time. When we make changes, we will:

Post the updated Terms on the Website (Jonesroadbeouty.com) with a new “Last Updated” date at the top.
Notify registered users via email (to the address associated with their account) if the changes are material (e.g., updates to refund timelines, shipping policies, or payment terms).

Your continued use of the Website or placement of orders after the changes take effect constitutes acceptance of the updated Terms. We recommend reviewing these Terms periodically (e.g., before purchasing a new clean beauty product) to stay informed of any changes.

10. Contact Us

If you have questions, concerns, or disputes related to these Terms or your purchase, please contact our customer service team at [email protected]. We will respond within 24-48 business hours and work to resolve your issue in a fair and timely manner.