Privacy Policy – Jonesroadbeouty

At Jonesroadbeouty, we recognize that your privacy is as important as the clean beauty products you trust for your skin. Whether you’re browsing our gentle cleansers, purchasing a hydrating serum, or sharing your skin type preferences for personalized recommendations, we’re committed to protecting the personal information you share. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website (Jonesroadbeouty.com), purchase our clean beauty products, or interact with our customer service team. By using our services, you agree to the practices outlined in this policy.

1. Information We Collect

We only collect personal information that is necessary to enhance your clean beauty shopping experience, fulfill your orders, and provide personalized support. The information we gather falls into two categories: Personal Information (data that identifies you) and Non-Personal Information (anonymous data that cannot be linked to you).

1.1 Personal Information

We collect this information when you voluntarily provide it to us, such as during account creation, checkout, or communication with our team. Examples include:

  • Contact Details: Full name, email address (e.g., for order updates or reaching us at [email protected]), phone number (optional, for delivery notifications or urgent order updates), and shipping/billing addresses (to ensure your clean beauty products—like a fragrance-free moisturizer or vegan lipstick—arrive at the correct location).
  • Account Information: If you create a user account, we collect your chosen username, encrypted password, and preferences (e.g., saved skin type—“sensitive,” “oily”—to tailor product recommendations, or favorite items like a vitamin C serum).
  • Payment Information: Credit/debit card details, PayPal account information, or other payment method details. Critical Note: We do not store full payment details—this data is securely processed by our third-party payment providers (e.g., Stripe, PayPal) who comply with global security standards (PCI DSS) to protect your financial information.
  • Skin & Product Preferences: Information you share about your skin type, concerns (e.g., “acne-prone,” “anti-aging”), or product preferences (e.g., “fragrance-free,” “organic”)—whether through account settings, the “Routine Builder” tool, or conversations with customer service (e.g., asking about serum compatibility for dry skin).
  • Communication Data: Records of emails, live chat messages, or phone calls with our team (e.g., inquiries about ingredient lists for a blemish serum, feedback on a cream blush, or return requests for an irritating moisturizer)—used to resolve issues, track support requests, and improve our service.

1.2 Non-Personal Information

This information is collected automatically when you browse or use our website, and it helps us optimize site functionality and understand user behavior related to clean beauty shopping. Examples include:

  • Technical Data: IP address, browser type (e.g., Chrome, Safari), operating system (e.g., iOS, Windows), device type (e.g., smartphone, laptop), and website navigation details (e.g., pages visited—like the “clean makeup” category, time spent on a toner product page, or links clicked for ingredient guides).
  • Cookies & Tracking Technologies: We use cookies (small text files stored on your device) to remember your preferences (e.g., language settings, saved cart items like a vegan mascara, or filtered search results for “sensitive skin products”), track browsing activity, and analyze site traffic. You can disable cookies in your browser settings, but this may limit features like saving your cart or accessing personalized product recommendations.
  • Aggregated Data: Anonymous, grouped information such as “65% of users browse moisturizers before serums” or “most customers with acne-prone skin check for salicylic acid in product descriptions”—used to improve product offerings (e.g., expanding our fragrance-free line), website design (e.g., highlighting popular cleansers on the homepage), and marketing strategies (e.g., creating guides for “clean beauty for beginners”).

2. How We Use Your Information

We use your personal information only for legitimate purposes that align with your clean beauty needs and our commitment to providing quality products and service. Key uses include:

  • Fulfilling Orders: To process your purchases, arrange delivery (e.g., using your shipping address to send a retinol alternative serum), send order confirmations and tracking updates, and handle returns/exchanges (e.g., verifying your order number to process a refund for a mismatched lipstick shade).
  • Providing Personalized Support: To assist with your inquiries (e.g., using your shared skin type to recommend a suitable moisturizer), resolve issues (e.g., addressing an allergic reaction to a toner), and offer tailored advice (e.g., suggesting a layering routine for your serum and moisturizer).
  • Personalizing Your Experience: To recommend products that match your skin type, concerns, or past purchases (e.g., “You bought our blemish serum—you might also like this oil-free moisturizer” or “Based on your preference for organic products, try our rosewater toner”), customize the “Routine Builder” tool to your needs, and show relevant content (e.g., blog posts about “how to choose a clean foundation”).
  • Marketing Communications (With Your Consent): To send you updates about new clean beauty products (e.g., “New organic lip balms now available”), exclusive promotions (e.g., “20% off all serums”), or educational content (e.g., “decoding clean beauty ingredient labels”)—only if you opt in to receive marketing emails. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting [email protected].
  • Improving Our Services: To analyze user behavior (using non-personal or aggregated data) and make enhancements to our website (e.g., simplifying the checkout process for last-minute makeup orders), product selection (e.g., adding more mature-skin products based on customer requests), and customer service (e.g., training our team to better answer questions about vegan ingredients).
  • Compliance with Legal Obligations: To meet legal requirements such as processing tax documents, verifying age (if applicable for certain products), or responding to valid government requests (e.g., court orders).

3. How We Store & Protect Your Information

We take the security of your personal information as seriously as we take the purity of our clean beauty formulas. We use industry-standard measures to prevent unauthorized access, loss, or misuse:

  • Secure Storage: Your personal information is stored on encrypted servers with restricted access—only authorized Jonesroadbeouty team members (who are trained on data security) can access this data, and only for legitimate purposes (e.g., processing an order for a cream blush or assisting with a skincare routine question).
  • Data Retention: We keep your personal information only for as long as necessary to fulfill the purposes outlined in this policy (e.g., retaining order history for warranty claims on serums or moisturizers) or as required by law. After this period, we securely delete or anonymize your data (e.g., removing your name and email from order records while keeping aggregated data for analysis).
  • Payment Security: As noted earlier, we do not store full payment details. All payment transactions are processed through PCI DSS-compliant providers, which use advanced encryption to protect your financial information—so you can shop for clean beauty products with confidence.
  • Security Updates: We regularly update our website and systems to address potential vulnerabilities (e.g., patching software, updating firewalls) and protect against cyber threats like malware or phishing—ensuring your data stays safe, even when you’re browsing our site from public devices.

4. Who We Share Your Information With

We never sell your personal information to third parties for marketing purposes. We only share your data with trusted partners who help us deliver our services, and these partners are required to protect your information and use it only as instructed by Jonesroadbeouty. Examples include:

  • Payment Processors: Stripe, PayPal, or other providers who process your payment to complete your order—they receive only the information needed to process the transaction (e.g., payment amount, billing address).
  • Shipping Carriers: USPS, UPS, or DHL who deliver your clean beauty products—they receive your shipping address and contact details (if needed for delivery notifications, like alerting you when your serum arrives).
  • Customer Service Tools: Platforms (e.g., Zendesk) that help us manage support tickets and communicate with you—they access your name, email, and order details only to assist with your inquiries (e.g., helping you track a missing lipstick).
  • Analytics Providers: Tools like Google Analytics that help us analyze website traffic and user behavior—they use non-personal or aggregated data (e.g., page views, device type) and do not have access to your personal information (e.g., name, email).
  • Legal Authorities: We may disclose your information if required by law (e.g., court order, government investigation) or to protect our rights (e.g., preventing fraud, addressing unauthorized use of our website to purchase products with stolen payment methods).

5. Your Rights Regarding Your Information

You have full control over your personal information, and we make it easy to exercise the following rights—whether you’re adjusting your skincare preferences or managing your privacy settings:

  • Access Your Information: You can request a copy of the personal information we hold about you (e.g., order history, saved skin preferences, or communication records) by emailing [email protected]. We will provide this information within 30 days of your request.
  • Correct Inaccuracies: If your information is outdated or incorrect (e.g., a changed shipping address, updated skin type), you can update it through your user account or contact us to make changes.
  • Delete Your Information: You can request to delete your personal information (e.g., closing your account, removing your order history) by emailing us. We will fulfill this request unless we are required by law to retain certain data (e.g., tax records or warranty information for a product you purchased).
  • Opt Out of Marketing: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us to remove you from our marketing list. This will not affect essential communications (e.g., order confirmations, shipping updates).
  • Withdraw Consent: If you previously consented to a specific use of your information (e.g., sharing your skin preferences for personalized recommendations), you can withdraw your consent by emailing us—we will stop using your information for that purpose immediately.

6. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13 without parental consent, we will immediately delete that data. If you believe your child has shared information with us, please contact [email protected] to request removal.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology—just like we update our clean beauty formulas to meet evolving skin needs. When we make changes, we will:

  • Post the updated policy on our website (Jonesroadbeouty.com) with a new “Last Updated” date at the top.
  • Notify registered users via email (to the address linked to their account) if the changes are material (e.g., new ways we collect or use information, updates to data sharing practices).

We encourage you to review this policy periodically—especially before purchasing a new clean beauty product or updating your account preferences—to stay informed about how we protect your privacy.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information (e.g., accessing your data, updating your skin preferences, reporting a privacy issue), please contact us at:

We will respond to your inquiry within 24-48 business hours and work to resolve any issues to your satisfaction—so you can focus on what matters most: caring for your skin with clean, trusted products.